DIGITALIZATION

Digitalization is the process of individuals, businesses, organizations and states using digital tools to improve their work speed, efficiency and value. Digitalization is particularly relevant for businesses, as it can help save time and create new growth opportunities.

 DIGITAL TRANSFORMATION

Digital Transformation involves comprehensive changes thank digitization and digitalization. 

Digital Transformation implies the integration of digital technology into all areas of a business. Digital transformation alters business models, operational processes , and business cultures to take advantage of digitalization. An example of digital transformation is cloud-based tools  to help employees work remotely.

 HOW BUSINESSES USE DIGITALIZATION

(1) DIGITALIZATION OF PRODUCTS AND SERVICES

Digitalization can grow your business if it sells products or services. For example, it can make tracking and Managing products easier and create digital supply chains where you can collect accurate data at every step.

Examples include:

(a) Adding a barcode or QR code to your products.

(b) Allowing customers to buy for a product through an app.

(c) Taking your product-centric or service business online.

(d) Using a point-of-sale (POS) device connected to a POS system.

(2) DIGITIZATION OF INTERNAL PROCESSES

If your business sells physical goods, you can digitaliza your internal processes in the following ways:

(a) A digital investory management system.

(b) Issuing digital invoices (paperless).

(c) A digital accounting software (entries and recording).

(3) DIGITALIZATION OF CUSTOMER INTERACTIONS .

The idea that customer satisfaction is of utmost importance, it is prudent to digital customer interactions. For instance, Customer Relationship Management (CRM) software can help you record every interactions with customers. CRMs also collect and analyze customer- related data that can be used to devise better customer service strategies.

(4) DIGITALIZATION OF THE SUPPLY CHAIN.

Managing supply chains manually can be challenging. You can incorporate digital technology into your supply chain in the following ways:

(a) Using inventory management software.

(b) Using software for demand forecasting.

(c) Using last-mile delivery software.

(d) Using on- demand warehousing. 

 PROS OF DIGITALIZATION 

(1) Saves time.

(2) Increases business agility.

(3) Optimizes work flows.

(4) Facilites data-based decision making.

(5) Reduces mistakes.

(6) Improves efficiency.

(7) Reduces operational costs.

(8) Inceeases productivity.

(9) Improves customer service and engagement.

(10) Enhances data analytics.

(11) Enables ease of of automation.

(12) Allows for swift decision making.

(13)  Increases revenue.

 CONS OF DIGITALIZATION

(1) Technical challenges.

(2) Organizational  challenges.

(3) Cultural challenges.

(4) Security and privacy concerns.

 BEST PRACTICES FOR SUCCESSFULLY IMPLEMENTING DIGITIZATION

(1) Develop a clear strategy and plan. 

(2) Invest in the right technology and tools.

Foster a culture of innovation and experimentation.

(4) Continuously evaluate and improve processes.

 DIGITAL TOOLS

(1) Cell phones.

(2) Tablets.

(3) Laptop computers.

(4) E-readers.

 THE ABOVE EDUCATION AND INFORMATION ON DIGITALIZATION HAS LED TO THE FOLLOWING DIGITALIZATION-DRIVEN AGENDA BY DR BAWUMIA

(1) Ghana Card - as a traveling document.

(2) Digital Address System.

(3) Mobile Money Interoperability.

(4) Medical Drones.

(5) Mobile NHIS Registration and Renewer - *929#

(6) Paperless Ports. System.

(7) GRA - *880#.

(8) E-Justice Programme@court.

(9) EGoticket (NSA) *711#

(10) Online Passport Application.

(11) Online Scholarship Application.

(12) Online Filing of Taxes.

(13) ECG App - *226#

(14) Digitalized Motor Insurance.

(15) Digitalization of Hospitals and Medical Records.

(16) CCTV's to Ghana Police Service.

(17) Free WIFI to SHS.

(18) Delivery Tracker Gov.GH.

(19) Integrated Database of Banks, NIA, DVLA.

(20) Government's Integrated Digital Platform (Ghana.gov.gh) - *227#.

(21) SSNIT and NIA Merger - *711*9#.

(22) E-pharmacy.

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